Self-Exclusion Guide for Konjo Bet Users in Ethiopia

What Is Self-Exclusion?

Self-exclusion is a request from a user asking Konjo Bet to block or restrict their account so they cannot continue betting during the selected period. It is a stronger protective measure than simply deciding not to use the service for a while.

A Konjo Bet account restriction can affect normal betting access rather than only your current session. It is different from:

• logging out of your account;
• deleting the app from your phone;
• taking a short break without placing a formal restriction;
• setting a deposit or time limit.

Limits can help manage activity, but self-exclusion is intended to prevent normal account access for betting activity. It is one of the most direct gambling control tools available when you want to restrict betting account access.

When Should a User Consider Self-Exclusion?

There is no need to wait for a situation to become severe before asking for protection. Consider a self-exclusion guide and support request if any of these experiences sound familiar:

• using money needed for bills, rent, transport or food;
• chasing losses by placing further bets to try to recover money;
• hiding betting activity from family members or friends;
• feeling stress, guilt or anger after betting;
• trying to stop but returning repeatedly;
• using borrowed money to place bets;
• betting during work, study or family time;
• realising that betting no longer feels like entertainment.

These signs are reasons to pause and seek support, not reasons for shame. A restriction can create distance from betting while you consider what help or practical changes may be useful.

Temporary vs Permanent Self-Exclusion

Temporary self-exclusion restricts access for a fixed period. It can be used for a short cooling-off break or a longer responsible gaming pause. Available periods and the date on which access may be reviewed depend on operator policy; do not assume that a selected period can be shortened later.

Permanent self-exclusion is a request to close or block betting access indefinitely or permanently. Its operation may depend on Konjo Bet’s internal policy and local compliance requirements. Permanent self-exclusion may not be reversible, or any future access request may require a strict review and may still be refused.

The exact processing time and available exclusion periods should be confirmed by Konjo Bet support.

How to Request Self-Exclusion

If you can still access your account, follow the available responsible gaming route rather than continuing to use betting features:

1. Log in to the Konjo Bet account if access is still available.
2. Open account settings, the responsible gaming area or the support section.
3. Choose “Self-Exclusion” or “Account Restriction”. If the option is not visible, contact support.
4. Select temporary self-exclusion or permanent self-exclusion, according to your intended restriction.
5. Confirm the request carefully.
6. Wait for confirmation from Konjo Bet that the request has been received or applied.
7. Do not create another account to bypass the restriction.

If you cannot access the account, use the official channels listed on Contact Us. Tell support clearly that you want to restrict betting access and ask them to explain the available process.

What Information May Be Needed?

To locate the correct account and protect it from unauthorised changes, support may ask for:

• your full name;
• the registered phone number or email address;
• your account ID, if available;
• your date of birth or identity confirmation;
• the requested exclusion period;
• confirmation that you understand the restriction.

Support may request identity confirmation to protect the account. Only provide information through official Konjo Bet channels, and do not send sensitive documents through an unverified contact.

What Happens After Self-Exclusion Is Applied?

Once the restriction is active, you should not be able to place bets through the account. Deposits should also be blocked. Promotional offers and bonus messages should stop where technically and legally possible, although processing or delivery delays may occur.

Any active bonuses may be cancelled in accordance with the Terms and Conditions. If an eligible balance remains, withdrawal handling depends on verification, the payment method, account rules and applicable terms. Do not assume that a withdrawal will be instant or that every balance will be immediately available.

Support may still be available for account closure, balance questions and document issues. The Privacy Policy explains how account information is handled, while Responsible Gaming provides related safety information.

Can Self-Exclusion Be Cancelled Early?

Self-exclusion is designed to protect you, so early cancellation may not be available. A request to restore access should not be treated as an automatic or immediate process.

If Konjo Bet policy allows a cancellation request, it may require support review, identity confirmation and a cooling-off period. The request may also be declined. Ask support to explain the applicable rule before taking any further action.

Account Access, Login and App Restrictions

During self-exclusion, normal betting features should be restricted across the relevant account channels. This may include website login-based betting, the Konjo Bet app, betting pages, live betting, games and keno sections. Sport betting access may also be unavailable through Konjo Bet sport betting.

These references explain where betting features may normally appear; they are not an invitation to use them during a restriction. Do not attempt to bypass self-exclusion through another account, a different device or another access method.

Other Responsible Gaming Tools

Self-exclusion is not the only account protection option. Depending on availability, you may also find:

• deposit limits;
• loss limits;
• session reminders;
• time-outs;
• reality checks;
• marketing opt-out controls;
• full account closure.

Information about these options is available through Responsible Gaming. Age-related requirements are explained in the Age Restriction Policy. A limit may be suitable for managing activity, while self-exclusion or closing a betting account may be more appropriate when you want stronger separation from betting.

Legal and Regional Notes for Ethiopia

The availability of betting services, account tools and restrictions may depend on Ethiopian law, licensing status, regional access rules, operator policy and payment-channel limitations. This page is general information, not legal advice, and does not confirm that any particular service is licensed, regulated or approved.

For related information, review Legal Status in Ethiopia, License & Regulation, State / Regional Restrictions and the Disclaimer. Confirm current requirements with Konjo Bet support and the appropriate compliance information before relying on a particular process.

Support and Emergency Wording

If betting feels hard to control, stop using betting services and speak with someone you trust or a qualified support organisation. You do not have to manage the situation alone, and asking for help is a protective step.

If you believe you may harm yourself or someone else, seek urgent local emergency help immediately.

Frequently Asked Questions

What is self-exclusion on Konjo Bet?

It is a formal request to restrict or block your Konjo Bet account so you cannot continue betting for a chosen period or, depending on the policy, permanently.

How do I request temporary self-exclusion?

Use the account’s responsible gaming or settings area if available, select the temporary option and confirm it. If you cannot find the tool, contact support through the official Contact Us route.

Can I permanently block my Konjo Bet account?

You can ask Konjo Bet support about permanent self-exclusion or account closure. Whether it is available, and whether it can ever be reviewed, depends on operator policy and applicable requirements.

Can I cancel self-exclusion early?

Not necessarily. Early cancellation may be unavailable; where a request is permitted, support review, identity checks and a cooling-off period may apply.

What happens to my balance after self-exclusion?

Any eligible remaining balance is handled under verification, payment-method rules and the applicable terms. Contact support rather than assuming that processing or withdrawal will be immediate.

Will I still receive bonus offers?

Promotional messages should stop where technically and legally possible, but they may not cease instantly. Active offers can also be cancelled under the relevant terms.

Who can I contact if I need help?

Contact Konjo Bet through the official channels on the Contact Us page. If you feel unable to control betting, stop using the service and speak with a trusted person or qualified support organisation.